Frequently asked questions
Answers about delivery, payment, returns, coupons and buy-2-get-1 offers at MAMAR.
Delivery
Where and when do you deliver?
Within two hours across most of Cairo and Giza from 9 am to 11 pm, and in one to three days elsewhere.
How much is delivery?
EGP 45, free once your order passes EGP 750 after discounts.
Can I choose a time?
Yes, choose a two-hour slot at checkout up to three days ahead.
Payment & offers
How can I pay?
Cash on delivery, Visa, Mastercard, Meeza, Fawry, mobile wallets, InstaPay and valU instalments.
How do I use a circular coupon?
Tap “Clip coupon” in the weekly circular; it applies itself to that aisle once you reach the minimum.
How is buy 2 get 1 calculated?
For every three units of a badged item, one is free.
Returns
How long do I have to return?
30 days for appliances, furniture and tools; 48 hours for fresh and food items.
How is my refund paid?
To the original method within five working days, or instant store credit if you prefer.